Terms of Use
Rules for ordering food to your home or office on the gikitchen.co.uk portal together with delivery service:
1.
These rules for ordering food to your home or office on the gikitchen.co.uk portal together with the delivery service (hereinafter referred to as the Food Delivery Service) (hereinafter referred to as the Rules) are a legal document binding on the Buyer and the Seller, which establishes the rights and obligations of the Buyer and the Seller, the terms of ordering food, delivery and payment. When the Buyer, when placing a food order, ticks the link “I have read the Rules and agree to them”, it is considered that the Buyer
has confirmed that he has read the Rules and agrees to comply with them. The Rules are valid in cases where the food order is made on the 7pack.lt website.
2. The provider of the food delivery service is“Gi Kitchen” address 77 Lincoln Rd, Peterborough PE1 2SH, United Kingdom.
3. Food ordering to your home or office together with the delivery service is provided in 77 Lincoln Rd, Peterborough PE1 2SH, United Kingdom. Food delivery is carried out within a 12 km radius of the central post office of the above cities.
4. In Vilnius, we deliver in the morning from 4:00 to 9:00, in the evening from 19:00 to 22:00. In Kaunas, we deliver in the morning from 4:00 to 9:00. In Elektrėnai and Vievys only in the evening from 19:00 to 22:00. The delivery distance is calculated from Gedimino pr. 7, Vilnius [distance is calculated using the maps.lt page]. In Kaunas, we deliver from the central post office at Laisvės alėja 102. Delivery up to 12km is free. From 12 to 15km, an additional 2eur fee is applied. From 15 to 18km, an additional 5eur fee is applied.
5. The final price of the services is indicated after confirming the Buyer’s cart, before paying for it.
6. The Seller may initiate various promotions on 7pack.lt at its discretion.
7. Payment methods for food orders:
7.1. by payment transfer according to the invoice provided;
7.2. using e-banking (Paysera service).
8. The Buyer who paid for the food order through e-banking (Paysera payment system) and did not receive the ordered food due to his own fault, as well as the Buyer who violated the Rules, shall be refunded the amount of money paid after deducting the amount of losses incurred by the Seller.
9. The Buyer is fully responsible for the correctness of the data provided and confirmed by him when ordering food, as well as for creating conditions for accepting and transferring the food order. The Seller is not liable for the consequences and acquires the right to claim compensation for losses from the Buyer if the Buyer does not provide accurate data or their confirmation is incorrect or the Buyer does not accept the ordered food at the specified delivery location at the specified time, that is, the ordered food is not delivered due to the Buyer’s improper compliance with the Rules.
10. The Buyer has the right to place a food order only in the interests of himself or other persons (according to orders or granted authorizations). The Buyer must use, indicate and provide only his personal data or the data of persons who have granted him such authorizations.
11. By providing information and data to the Seller, the Buyer confirms that he is the owner (subject) of the personal data provided or a person who has the right to provide such data on a legal basis.
12. When providing any information and data, the Buyer must ensure and is responsible for the fact that the data provided by him (including, but not limited to, personal data) and information are correct, accurate and complete.
14. The Seller undertakes to respect the Buyer’s privacy and to process the Buyer’s Personal Data only in accordance with the procedure established by the Rules, the Privacy Policy published by 7pack.lt and the legal acts of the Republic of Lithuania.
15. The photos of dishes provided on the 7pack.lt website are of an informational and illustrative nature. The actual appearance of the food may differ due to the screen resolution or color distortion of the Buyer’s device used to place the order, as well as the specifics of food packaging, containers and seasonal decoration elements. The Buyer understands that the food may differ slightly in reality. The packaging of the order may differ slightly.
16. The Buyer has no right to make any claims to the Seller, and the Seller is not liable to the Buyer:
16.1. if the Buyer incorrectly indicated the delivery address of the ordered food;
16.2. if the Buyer incorrectly indicated his phone number;
16.3. if the Buyer incorrectly indicated the desired delivery time of the ordered food;
16.4. if the Buyer did not accept the ordered food through no fault of the Seller (did not open the door, did not answer the phone call, etc.);
16.5. if the Buyer does not pay the Seller for the ordered food or refuses to pay for the ordered food without objective reasons;
17. The Seller has the right not to transfer the ordered food to the Buyer if at least one of the conditions specified in clauses 16.1-16.5 of the Rules is met.
18. The Buyer understands and agrees that the money for the purchased gift vouchers is not refundable.
19. The Buyer understands and agrees that when ordering an individual nutrition plan, its price will be calculated individually by adding an additional 10% fee, calculated based on the prices of standard sets. Drawing up and implementing an individual plan requires additional resources and work, therefore its price is higher than the prices of standard plans.
20. The Buyer understands and agrees that he has the right to return goods purchased in the www.7pack.lt online store within 14 days. This applies only to food supplements and cooler bags, and only if the packaging is intact.
21. The buyer understands and agrees that it is necessary to return the coolers, because they are the property of UAB “7pack”. The cooling element must be returned with them. You will have to pay 28.99 euros for one unreturned cooler.
22. If the customer requests a refund, the amount paid is returned within 5 days of receiving the details necessary to complete the order. Money for days used is not refunded. If the food was ordered with a discount, the refund will be calculated based on standard 1-day prices (excluding discounts).
23. The buyer understands and agrees that when ordering delivery of diet plans to the territory of Kaunas Old Town, an additional delivery fee of 2 euros per day will be required. This fee is collected because from 2024-08-01, entry to Kaunas Old Town is paid.
24. 7pack.lt has the right to independently adjust the delivery days taking into account the circumstances.
25. In the event of changes in the legal acts of the Republic of Lithuania, as well as other objective grounds, the Seller has the right to change and supplement these Rules. The new version of the Rules is announced to the Buyer when placing a new order and checking the link “I have read the Rules and agree to them”. The Buyer is subject to the version of the Rules that was in force at the time of placing the order.
26. All disagreements arising from the implementation of these Rules are resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
27. The Buyer may submit requests or complaints regarding food purchased or services provided by the Seller in the online store 7pack.lt on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
28. Consumer disputes are resolved out of court by the State Consumer Rights Protection Service, registered office address: Vilniaus St. 25, LT-01402 Vilnius, www.vvtat.lt.
Food delivery:
Food delivery is carried out within 18 km from the city central post office in Vilnius (Gedimino pr. 7), Kaunas (Laisvės al. 102), Elektrėnai and Vievis.
Delivery up to 12km is free. From 12 to 15km an additional 2eur fee applies. From 15 to 18km an additional 5eur fee applies. If there is a delivery fee, after payment of the order, you will be sent an additional invoice with the calculated total delivery amount.
Do you have any questions?
Contact our customer service center by phone: +37066353533 or write an email to info@7pack.lt
Privacy Policy
PERSONAL DATA PROTECTION PRIVACY POLICY
UAB „7pack”, company code 304066171, registered address Ukmergės g. 222, Vilnius, e-mail address info@7pack.lt , tel. no. +37066353533, website https://www.7pack.lt (hereinafter referred to as the Company) is the controller of personal data processed therein, which ensures that personal data in the Company are processed in accordance with the personal data protection requirements applicable to data controllers and data processors: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ 2016 L 119, p. 1–88) (hereinafter referred to as the GDPR), the Law of the Republic of Lithuania on the Legal Protection of Personal Data, as well as the requirements for the processing of personal data established in other legal acts.
I. GENERAL PROVISIONS
1. The Company processes personal data lawfully, transparently and fairly, for predetermined purposes and only to the extent necessary to achieve the purposes. When processing personal data, the Company aims to ensure that they are accurate, secure, confidential, properly stored and protected for no longer than required by the purposes of data processing or by law.
2. The Personal Data Protection Privacy Policy (hereinafter referred to as the Privacy Policy) provides information about the purposes of personal data processing in the Company, the conditions of legality, personal data processed by the Company, their sources of receipt, storage terms, purposes of provision, the procedure for implementing the rights of data subjects, and data recipients.
3. The term “personal data” used in the Privacy Policy means any information from which a data subject can be identified – directly or indirectly, to determine the identity of the data subject. Personal data includes surname, first name, date of birth, postal or e-mail address, location data and internet identifier, characteristic features, etc.
4. The Privacy Policy applies to all persons whose data is processed by the Company.
5. When processing personal data, the Company:
5.1. complies with the requirements of applicable legal acts, including the GDPR;
5.2. processes personal data in a lawful, fair and transparent manner;
5.3. collects personal data for specified, explicit and legitimate purposes;
5.4. takes all reasonable measures to ensure that personal data that are inaccurate or incomplete, having regard to the purposes of their processing, are promptly rectified, supplemented, their processing suspended or destroyed;
5.5. keeps personal data in a form that permits identification of the data subject for no longer than is necessary for the purposes for which the personal data are processed;
5.6. does not provide personal data to third parties or make them public, except as provided for in legal acts or the Privacy Policy;
5.7. ensures that personal data are processed in such a way that, by applying appropriate technical or organizational measures, appropriate security of personal data is ensured, including protection against unauthorized or unlawful processing of data and against accidental loss, destruction or damage.
II. PURPOSES OF PROCESSING PERSONAL DATA IN THE COMPANY AND CONDITIONS OF LAWFUL PROCESSING
6. The Company processes the personal data of data subjects, in relation to whom the Company acts independently, setting its own means and purposes of processing personal data:
6.1. The purpose of assessing the needs of the data subject. For this purpose, the Company processes personal data in order to assess the needs of the data subject and provide the most relevant and best-suited offer to the data subject.
6.2. The purpose of performing the contract. For this purpose, the Company processes personal data in order to fulfill the contractual obligation.
6.3. The purpose of sending newsletters (direct marketing). For this purpose, the Company processes personal data in order to provide the data subject with relevant information, offers, and notifications related to the services provided by the Company.
6.4. The purpose of protecting the rights and interests of the Company. For this purpose, the Company processes personal data in order to implement and defend its rights and protect its legitimate interests.
6.5. The purpose of fulfilling a legal obligation. For this purpose, the Company processes personal data in order to implement the legal obligations established for the Company by relevant legal acts.
6.6. The purpose of selecting candidates for the positions offered by the Company in the Company. For this purpose, the Company processes personal data in order to find candidates who meet the needs of the Company to work in the Company, select them and assess whether the candidates are suitable for the offered job.
7. When processing personal data, the Company relies on the following conditions for lawful processing of personal data established by the GDPR:
7.1. Consent of the person, when personal data are processed for the purpose of sending newsletters, for the purpose of assessing the needs of the data subject (when special categories of personal data are processed, for example, health-related data), for the purpose of performing the contract (when special categories of personal data are processed, for example, health-related data).
7.2. Performance of the contract or in order to take action at the request of the data subject before concluding the contract, when personal data are processed for the purpose of assessing the needs of the data subject, for the purpose of performing the concluded contract.
7.3. Compliance with legal obligations established by law, when personal data are processed in order to fulfill a legal obligation imposed on the Company, including the examination of requests from individuals.
7.4. Legitimate interests, when personal data are processed in order to protect the rights and legitimate interests of the Company and when the Company seeks to select candidates for the offered jobs.
III. PERSONAL DATA PROCESSED BY THE COMPANY
8. For the purpose of assessing the needs of the data subject, the following personal data are collected and processed:
8.1. Identification data (name, surname, date of birth);
8.2. Contact data (address, telephone number, e-mail address);
8.3. Data necessary for the preparation and submission of the offer (health-related data, active leisure/sports activities, height, weight, gender, age, hobbies, individual habits).
9. For the purpose of concluding the contract, protecting the rights and interests of the Company and fulfilling the Legal Obligation, the following personal data are processed:
9.1. Identification data (name, surname, personal code, date of birth);
9.2. Contact data (address of residence, address of delivery location, telephone number, e-mail address);
9.3. Payment and debt obligation data (payer’s name, surname, purpose of payment, payment term, payment amount, payment date, payment order number, bank account number, amount of the data subject’s debt).
9.4. Other data necessary for the performance of the contract (delivery time, username, password, login time, IP address, order history).
10. For the purpose of sending newsletters (direct marketing), the following personal data is collected and processed:
10.1. Identification data (name, surname);
10.2. Contact data (telephone number, e-mail address);
10.3. Purchase history, feedback on services and personal changes.
11. For the purpose of selecting candidates for the job positions offered by the Company, the following personal data are collected and processed in the Company:
11.1. Identification data (name, surname, personal code, date of birth);
11.2. Contact data (address, telephone number, e-mail address);
11.3. Data related to education and skills (educational history (including training courses and certificates), languages, other skills, taking into account the positions applied for;
11.4. Data related to work experience (work history (experience), contact information for obtaining recommendations);
11.5. Data related to expectations (desired work and/or working hours, salary expectations);
11.6. Data related to job interview and selection results (date of job interview, comments made during the job interview process (such comments may include the Company’s assessment), results of tests and/or practical tasks);
11.7. Other data provided (CV attachments, URL link to social media accounts, photos, videos).
IV. SOURCES OF OBTAINING PERSONAL DATA
12. The Company processes the personal data of data subjects obtained in the following ways:
12.1. The data subject provides the Company with personal data voluntarily, in order to receive an offer, conclude a contract, in order to apply for a vacant job position, when the data subject provides personal data on the Company’s website, communicating by phone, e-mail or during meetings, answering the questions and questionnaires submitted. When the data subject contacts the Company in writing or by e-mail, the Company stores the correspondence data.
12.2. For the purpose of protecting the rights and interests of the Company, the data subject’s personal data is obtained from publicly available sources, for example, the State Enterprise Registers Centre, etc.
V. TRANSFER OF PERSONAL DATA PROCESSED WITHIN THE COMPANY
13. The Company may transfer the personal data of the data subject to persons providing delivery and other services to the Company, including legal, financial, tax, business management, personnel administration, accounting, and competent state institutions, such as bailiffs and courts, in accordance with the procedure established by legal acts.
14. The Company does not transfer personal data collected for the purpose of sending newsletters to third parties.
15. The Company does not transfer the personal data of the data subject to third countries or international organizations, i.e. outside the European Union, except in cases where it is obliged to do so by legal acts or courts.
VI. HOW LONG DOES THE COMPANY KEEP PERSONAL DATA?
16. The Company stores personal data for no longer than required by the purposes of data processing or provided for by legal acts, if they establish a longer data storage period. In cases where legal acts do not establish periods, personal data are stored:
16.1. if personal data are processed on the basis of consent – for the period of validity of the consent and 2 years after the withdrawal of consent;
16.2. if a contract has been concluded – for the period of validity of the contract and 10 years after its expiry;
16.3. if a contract has not been concluded – for 6 months from the moment of receipt of personal data.
16.4. if personal data of candidates has been collected – for 6 months from the moment of receipt of personal data.
17. These periods may be extended if the personal data are used or may be used as evidence or a source of information in a pre-trial or other investigation, civil, administrative or criminal case, or in other cases prescribed by law. In such a case, the personal data may be stored for as long as necessary for these data processing purposes and destroyed immediately when they are no longer necessary.
VII. RIGHTS OF THE DATA SUBJECT
18. When processing personal data, the Company ensures the rights of the data subject in accordance with the GDPR and the Law on Legal Protection of Personal Data of the Republic of Lithuania:
18.1. to know (be informed) about the processing of their personal data;
18.2. to familiarize themselves with their personal data processed by the Company; 18.3
. to demand correction or supplementation, clarification of incorrect, inaccurate, incomplete personal data
; 18.4. to demand deletion of personal data;
18.5. to object to the processing of personal data;
18.6. to demand restriction of data processing;
18.7. the right to data portability (if technically possible, to systematize personal data collected on the basis of consent or for the purposes of performing a contract in an easily readable format or to request their transfer to another data controller).
19. The data subject, wishing to exercise his/her rights, may submit a written request to the Company in person, by e-mail at info@7pack.lt , by post, or through persons providing postal or other parcel delivery services, confirming his/her identity. Requests for the implementation of GDPR rights, in the absence of the possibility of establishing the identity of the person submitting the request, are not considered by the Company.
20. Requirements for the request:
20.1. The request must be legible;
20.2. The request must be signed;
20.3. The request must indicate the name, surname, date of birth, and contact information of the data subject for communication;
20.4. The request must indicate which right the data subject wishes to exercise and, where applicable, the arguments or documents substantiating such a request; 20.5
. If the request is submitted on behalf of the data subject by a representative, the request must indicate not only the data specified above, but also the name, surname, place of residence, and contact information of the data subject’s representative and attach documents confirming the right of representation, approved in accordance with the procedure established by legal acts.
21. Methods of confirming the identity of the data subject:
21.1. When submitting a request in person: by submitting a personal identification document to an employee of the Company;
21.2. When submitting a request by mail or through persons providing postal or other parcel delivery services: a copy of the personal identification document must be submitted together with the request, certified by the data subject himself or a person entitled to confirm the authenticity of the copies;
21.3. When submitting a request by e-mail: the request must be signed with an electronic signature or a handwritten scanned or photographed request must be submitted together with an attached copy of the personal identification document, certified by the data subject himself or a person entitled to confirm the authenticity of the copies.
22. Upon receipt of a request, the Company will respond to it no later than within one month of receipt of the request. Depending on the complexity of the request and the number of requests received, this period may be extended by two months.
23. The data subject has the right to submit a complaint regarding the Company’s data processing or response to a request to the supervisory authority – the State Data Protection Inspectorate.
VII. PROCEDURE FOR CHANGING THE PRIVACY POLICY
24. All changes to the Privacy Policy will be posted on the website. If necessary, they will be communicated personally.
25. The privacy policy is reviewed at least once a year.
Privacy Policy Publication Date: March 14, 2026.